Where Is My Doll?

We understand that waiting for your doll can be exciting. This guide explains where your order ships from, how long delivery usually takes, how to track your package, and what to do if you have questions.

1. Where Will My Doll Ship From?
The shipping location depends on the product you choose.

U.S. Warehouse & European Warehouse Products
Some dolls are already stocked in our overseas warehouses.

These products are:

• Already manufactured
  


• Quality checked before shipment
  


• Packed and ready to ship
  

They do not require production time and can be delivered faster through local shipping networks.

Made-to-Order Products
Some dolls are customized and produced after ordering.

These products are shipped after production, inspection, and final preparation are completed.

If your order includes customization options such as different materials, sizes, or special configurations, additional preparation time may be required.


2. How Long Does Delivery Take?
Delivery time depends on the product type, warehouse location, destination country, and carrier.

In-Stock Warehouse Products
Typical delivery estimates:

U.S. Warehouse:

Approximately 5–7 business days.

European Warehouse:

Approximately 5–10 business days.

Made-to-Order Products
Production and preparation time may vary depending on the selected configuration.

Estimated shipping information will be provided after your order is ready.

Please note:

Delivery estimates are not guaranteed dates. Delays may occasionally occur due to weekends, holidays, weather, carrier schedules, or customs procedures.


3. How Can I Track My Order?
After your order has been shipped, we will send your tracking information by email.

You can use the tracking number on the carrier's official website to check your delivery progress.

Common carriers may include:

• UPS
  


• FedEx
  


• DHL
  


• Local delivery partners
  

Please check your email inbox and spam/junk folder if you cannot find the tracking message.


4. Why Has My Tracking Information Not Updated?
Sometimes tracking information may not update immediately.

This can happen when:

• The shipping label has been created but the carrier has not scanned the package yet
  


• The package is transferring between shipping partners
  


• The package is moving through customs or international transit
  

The carrier system has delayed updates

A temporary lack of tracking updates does not always mean there is a problem.

If there has been no update for an unusually long time, please contact us and we will help check the shipment status.


5. Will My Package Be Discreet?
Yes.

Your privacy is important to us.

Orders are shipped in plain, discreet packaging without sensitive product information displayed on the outside of the package.


6. Can I Change My Shipping Address After Ordering?
Please contact us as soon as possible if you need to change your delivery address.

Before shipment, we will try to help update the information if possible.

Once the package has been shipped, changes may no longer be available and additional costs or delays may occur.

Please always double-check your shipping address before completing payment.


7. What Should I Do When My Package Arrives?
Before opening the package:

1. Check that the outer box is not seriously damaged.
   


2. Take photos or videos if there is visible shipping damage.
   


3. Open and inspect the product carefully.
   

If you notice a serious delivery problem, missing parts, or a product issue, please contact us promptly with:

• Order number
  


• Photos or videos
  


• A description of the issue
  

This helps us review the situation faster.


8. Do I Need to Pay Import Taxes or Customs Fees?
For products shipped from local warehouses, customs procedures are normally completed before delivery.

For international shipments, customs rules and import fees depend on the destination country.

Customers are responsible for any local taxes, duties, or fees that may apply unless otherwise stated.

If you are unsure about shipping restrictions in your country, please contact us before ordering.


9. Still Need Help?
If you have any questions about your order, please contact our support team.

Please include your order number so we can assist you more efficiently.